Shipping Policy
Worldwide Shipping
Xtand proudly ships to customers around the world. We work with trusted international logistics partners to ensure your order is delivered safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
Xtand currently ships to most countries and regions worldwide.
If your country or region is not available during checkout, please contact our customer support team for assistance.
Estimated Delivery Time
Estimated delivery times vary depending on your location.
| Region | Estimated Delivery |
|---|---|
| North America | 5–10 Business Days |
| Europe | 5–10 Business Days |
| Asia-Pacific | 3–8 Business Days |
| Middle East | 7–12 Business Days |
| Other Regions | 7–15 Business Days |
Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, or local courier services.
Shipping Fees
Shipping fees are calculated at checkout based on your shipping destination and selected delivery method.
From time to time, Xtand may offer free shipping promotions on selected products or regions.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Xtand has no control over these charges and cannot estimate their amount.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment using the tracking link provided in the shipping confirmation email.
Shipping Delays
While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather
- Public holidays
- Transportation disruptions
- High shipping demand
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address and contact information are accurate before completing your order.
Xtand is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If your order has not yet been shipped, please contact us as soon as possible to update your shipping information.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our team will work with the shipping carrier to investigate the issue and provide an appropriate solution.
Refused or Undeliverable Shipments
If a shipment is refused by the customer or returned due to an incorrect address or failure to collect the package, additional shipping or handling fees may apply.
Any non-refundable shipping costs incurred will be deducted from the refund where applicable.
Contact Us
If you have any questions about shipping or delivery, please contact our customer support team.
Email: hello@xtand.ai
We will respond within 1–3 business days.
