Buy with Confidence

We want every customer to enjoy the Xtand experience with confidence. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.

15-Day Satisfaction Guarantee

You may request a return within 15 days of receiving your order, provided the product meets the return conditions outlined below.

Return Eligibility

To be eligible for a return, your product must meet all of the following requirements:

  • Within 15 days of delivery.
  • In good condition with only normal inspection or fitting use.
  • No signs of misuse, accidental damage, modification, or unauthorized repair.
  • Includes all accessories, manuals, and original packaging.
  • Proof of purchase is provided.

Xtand reserves the right to inspect all returned products before approving a refund.

Items Not Eligible for Return

Returns may not be accepted under the following circumstances:

  • Return request submitted after 15 days.
  • Product damaged due to misuse or accident.
  • Product has been disassembled, modified, or repaired without authorization.
  • Missing accessories or original packaging.
  • No valid proof of purchase.

How to Start a Return

Step 1 — Contact Us

Please provide:

  • Order Number
  • Product Model
  • Reason for Return
  • Photos or videos if reporting a product issue

Email: hello@xtand.ai

Step 2 — Return Authorization

Our support team will review your request within 1–3 business days.

Once approved, you’ll receive:

  • Return Authorization (RMA) Number
  • Return Shipping Address
  • Return Instructions

Returns sent without prior authorization may be refused.

Step 3 — Ship Your Product

Please package the product securely and ship it according to the instructions provided by our support team.

We recommend using a trackable shipping service.

Product Inspection

After receiving your returned product, Xtand will inspect the item to verify its condition and eligibility for a refund.

If the returned product:

  • Has been intentionally damaged;
  • Does not meet the return requirements;
  • Differs from the submitted return request;

Xtand reserves the right to reject the return or deduct reasonable restoration costs where applicable.

Refunds

Once your return is approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to be processed after we receive your returned product.

The actual refund arrival time depends on your bank or payment provider.

Damaged, Defective or Incorrect Products

If your product:

  • Arrived damaged during shipping;
  • Has a manufacturing defect;
  • Is not the item you ordered;

Please contact us within 7 days of delivery.

After verification, we will provide one of the following solutions:

  • Free replacement
  • Replacement shipment
  • Full refund

Xtand will cover all shipping costs related to approved quality issues.

Return Shipping Costs

For Non-Quality Returns

Customers are responsible for the return shipping costs.

If non-refundable payment processing fees have already been incurred, Xtand reserves the right to deduct those fees from the refund where permitted by applicable law.

For Quality-Related Returns

Xtand will cover all return shipping costs for verified manufacturing defects, shipping damage, or incorrect shipments.

Order Cancellation

Before Shipment

If your order has not yet shipped, you may request to cancel it.

If payment processing fees cannot be refunded by the payment provider, those fees may be deducted from your refund where applicable.

After Shipment

Once an order has been shipped, it cannot be canceled.

If you no longer wish to keep the product, please follow the standard return procedure after receiving it.

Important Notes

To ensure a smooth return experience, we recommend that you:

  • Keep the original packaging.
  • Keep all accessories and manuals.
  • Pack the product securely before shipping.
  • Use a trackable shipping service.

Damage caused by insufficient packaging during return shipping may affect your refund eligibility.

Contact Us

If you have any questions regarding returns, refunds, or warranty services, please contact our customer support team.

Email: hello@xtand.ai

We will respond within 1–3 business days.