Help Center/FAQ
Everything You Need To Know About Xtand
Before You Buy
Orion: Intelligent patella support for running, basketball, hiking, and everyday knee protection.
Libra: Intelligent lower back support for long hours of sitting, lifting, and daily posture support.
Aries: Hip support and movement assistance for training, hiking, and outdoor activities.
Capricorn: AI-powered knee exoskeleton designed for high-performance support and endurance.
Yes. Xtand products are designed for both sports and daily activities.
No. Many users wear Xtand products proactively to improve comfort, support, and movement awareness.
Yes. Depending on activity level and support needs, Xtand products can be beneficial for active seniors as well.
Orders & Shipping
We currently ship to most countries worldwide.
Standard shipping typically takes 5-12 business days depending on destination.
Yes. Tracking information will be sent once your order ships.
Please refer to our Return Policy for detailed eligibility and conditions.
App & Setup
No.
Xtand products work independently, but the app unlocks advanced features such as activity tracking, data insights, firmware updates, and personalized settings.
Available on:
•iOS App Store
•Google Play
Yes. Tracking information will be sent once your order ships.
- Turn on the device.
- Open the Xtand App.
- Enable Bluetooth.
- Follow the on-screen instructions.
Common causes include:
- Bluetooth disabled
- Low battery
- Device already connected elsewhere
Xtand only collects information necessary to provide product functionality and improve user experience.
Understanding Xtand Technology
Traditional support products provide fixed compression.
Xtand products can sense movement patterns and respond dynamically, providing support when needed and reducing restriction when not.
Motion recognition allows Xtand devices to identify different movement states, such as walking, running, jumping, or sudden stops.
Dynamic adjustment means support levels can automatically change based on movement intensity and activity type.
Traditional braces apply the same pressure all the time.
Xtand adapts to your movement, helping maintain comfort while delivering support when it matters most.
Xtand products are designed for sports support, movement assistance, and wellness applications.
They are not intended to diagnose, treat, cure, any disease. However, based on certain data from your exercise, some potential problems can be prevented in advance.
The Xtand Philosophy
We believe support should adapt to people, not the other way around.
Most wearables monitor.
Xtand products are designed to sense, respond, and assist movement in real time.
Our mission is to build wearable technologies that work naturally with the human body, helping people move with greater confidence and freedom.
Move Smarter means understanding your movement, reducing unnecessary strain, and receiving intelligent support when you need it.
