Help Center/FAQ

Everything You Need To Know About Xtand

Before You Buy

Which Xtand product is right for me?

Orion: Intelligent patella support for running, basketball, hiking, and everyday knee protection.
Libra: Intelligent lower back support for long hours of sitting, lifting, and daily posture support.
Aries: Hip support and movement assistance for training, hiking, and outdoor activities.
Capricorn: AI-powered knee exoskeleton designed for high-performance support and endurance.

Can I wear Xtand products every day?

Yes. Xtand products are designed for both sports and daily activities.

Do I need an injury to use Xtand?

No. Many users wear Xtand products proactively to improve comfort, support, and movement awareness.

Is Xtand suitable for older adults?

Yes. Depending on activity level and support needs, Xtand products can be beneficial for active seniors as well.

Orders & Shipping

Where do you ship?

We currently ship to most countries worldwide.

How long does delivery take?

Standard shipping typically takes 5-12 business days depending on destination.

Can I track my order?

Yes. Tracking information will be sent once your order ships.

Do you offer returns?

Please refer to our Return Policy for detailed eligibility and conditions.

App & Setup

Do I need the Xtand App?

No.
Xtand products work independently, but the app unlocks advanced features such as activity tracking, data insights, firmware updates, and personalized settings.

Where can I download the Xtand App?

Available on:
•iOS App Store
•Google Play

Can I track my order?

Yes. Tracking information will be sent once your order ships.

How do I connect my device?
  • Turn on the device.
  • Open the Xtand App.
  • Enable Bluetooth.
  • Follow the on-screen instructions.
Why can't my device connect?

Common causes include:

  • Bluetooth disabled
  • Low battery
  • Device already connected elsewhere
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Does the app collect personal data?

Xtand only collects information necessary to provide product functionality and improve user experience.

Understanding Xtand Technology

What is Intelligent Support?

Traditional support products provide fixed compression.
Xtand products can sense movement patterns and respond dynamically, providing support when needed and reducing restriction when not.

What is Motion Recognition?

Motion recognition allows Xtand devices to identify different movement states, such as walking, running, jumping, or sudden stops.

What is Dynamic Adjustment?

Dynamic adjustment means support levels can automatically change based on movement intensity and activity type.

Why is dynamic support better than static support?

Traditional braces apply the same pressure all the time.

Xtand adapts to your movement, helping maintain comfort while delivering support when it matters most.

Is Xtand a medical device?

Xtand products are designed for sports support, movement assistance, and wellness applications.

They are not intended to diagnose, treat, cure, any disease. However, based on certain data from your exercise, some potential problems can be prevented in advance.

The Xtand Philosophy

Why does Xtand exist?

We believe support should adapt to people, not the other way around.

What makes Xtand different?

Most wearables monitor.

Xtand products are designed to sense, respond, and assist movement in real time.

What is Human-Centered Movement Technology?

Our mission is to build wearable technologies that work naturally with the human body, helping people move with greater confidence and freedom.

What does "Move Smarter" mean?

Move Smarter means understanding your movement, reducing unnecessary strain, and receiving intelligent support when you need it.